Refund Policy

Glimpse is free for guests, so this policy applies to agencies and photographers paying for a plan or extra storage.

Try it first

New self-signed-up agencies get a 7-day free trial, so you can test Glimpse with a real event before paying anything.

Cancelling

Plans don't renew automatically. To cancel, simply don't pay your next invoice. There are no cancellation fees.

When we give a refund

We'll refund you if:

• You were charged twice, or charged the wrong amount.
• You paid, but we didn't add the plan or storage to your account and couldn't fix it within a reasonable time.
• A fault on our side stopped you using Glimpse for a long period and we couldn't resolve it. We may refund the affected part of your payment.
• The law requires a refund.

When we don't

Otherwise, payments aren't refundable, including for:

• Unused storage, or unused time on a plan, including discounted 3, 6 and 12-month terms.
• Changing your mind after the storage or plan has been added to your account.
• Accounts suspended or closed for breaking our Terms of Service.

How to ask for one

Message us on WhatsApp or call +91 91732 39594 within 30 days of the payment, with your invoice number and what went wrong. We aim to reply within 3 business days.

Approved refunds go back to the original payment method where possible, normally within 7 to 10 business days. Your bank may take longer to show it.